Starbucks - still my favorite.
Starbucks has been getting a lot of bad press lately - that’s part of the reason they re-hired their founder Howard Schultz (author of a great book, “Pour Your Heart Into It”) to come back inside and start running the business again. He says he plans to close down lots of their lowest revenue stores (they are, afterall, EVERYWHERE) and I think this will help build the brand back up to where it was 5-7 years as an upscale society of coffee addicts. Less food, more coffee.
Anyways, I just got out of a meeting at the local Stbx here @ 93rd and Broadway, and about 10 minutes after I walked out of the store, my blackberry rang. It was a Stbx employee calling to tell me I had left my notebook on the table (it had my phone number on the front). I was very impressed with this level of customer service.
The reason I am willing to shell out $3+ for coffee/tea is because of this customer service. Can anyone honestly tell me had I left my notebook at the D&D around the corner that I would have ever seen it again?
