1 hour and 51¢ later…
For the last few weeks my DTV box in my bedroom has not been working. Back on 11/3 I called DTV to trouble shoot the problem, and they determined that my receiver was defective and offered to ship me out a new box (under warranty) for free. On 11/5 I received the new box, and after properly installing it, I was suprised that the problem from the first box seemed to have carried over to the new box. Needless to say (despite what my Uncle Neil might say) I have not had the time or the chance to call DTV since then in order to trouble shoot the issue again. Until last night.
I spent about 1 hour on the phone with DTV trying to get the issue resolved, and after finally figuring out what the problem was, I requested a credit for the amount of time that my system was down (from 11/3 until today, 10 days in total). After being placed on hold, the representative came back and let me know that since I still had service in my living room, I was only eligible to a fraction of credit, amounting to a grand total of… 51 cents! What a joke.
Anyways, after some bickering back and forth about what a lousy customer service experience this was, I got the rep to up the credit to $30 total. I think the rep finally caved in when I said instead of DTV’s “Good TV, Better TV, Direct TV” campaign they should use “Bad Customer Service, Worst Customer Service, Direct TV Customer Service.” LOL.
Anyways - at least everything will be up and running for tonight’s Pats-Jets game on the NFL Network. Let’s go Pats! (www.LetsGoPats.com).
